Repeat Prescriptions

 

We are a dispensing practice, which means we dispense medication for our patients. If you would rather have your prescriptions dispensed elsewhere, you will need to provide a stamped addressed envelope for us to send the prescription to a pharmacy.

Following a consultation with a clinician, medicines are normally dispensed straight away after the appointment.

The surgeries’ dispensaries can be contacted on the phone at the following times:

How to Order Repeat Prescriptions

A minimum of 7 working days must be allowed for repeat prescription requests therefore they cannot be requested at a consultation or home visit for immediate collection. If you wish to pick up repeats at the same time as your appointment please order them 7 days beforehand. Please allow an additional working day over bank holidays and busy periods.

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Automated Prescription Collection Machine

Comberton and Eversden Surgeries are proud to announce the installation of PharmaSelf, an automated prescription collection service that is available 24/7, at Comberton Surgery

How it works

To collect your medications from PharmaSelf you must complete this consent form. Once you are registered to collect your medication from PharmaSelf, all future prescriptions will be collected from the machine.

When your medication is ready for collection, you or your nominated representative, will be sent a text message with a PIN code. This is valid for 7 days, within which you must collect your prescription.

Upon arrival at the PharmaSelf, please follow the on screen instructions. You will be asked to enter your PIN code (this will be different each time you collect so please use the most recent code) and then your medication will be released. 

 

Card payments can be taken by PharmaSelf. If you are exempt, other than on age grounds, it will be your responsibility to ensure the dispensary are informed of your current exemption details and inform them if this ever changes.

This service is open to any patients registered at Comberton and Eversden Surgeries, but please note there will only be one PharmaSelf, which will be located at the Comberton site.

Exclusions

Due to storage requirements, PharmaSelf is unable to be used for controlled medications and some refrigerated items.

We are not placing any glass bottles into the machine to avoid breakages as we do not want any patients or their representatives to be harmed.

There are also size restrictions so if your medicine is usually supplied in one of our extra large carrier bags it may not fit within the machine.

If you are unsure whether your medication can be collected from PharmaSelf please speak to a member of the dispensary team.

Code of conduct

Due to Comberton Surgery being situated in a residential area, it is imperative that our neighbours are respected. In order to keep disruption to a minimum, we ask patients to;

  • collect between the hours of 6am and 10pm, unless in exceptional circumstances
  • turn engines off whilst parked
  • no high beam to be used whilst in the car park
  • no excessive noise (e.g. loud music, raised voices, revving of engines, etc.)
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Use the NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

DOWNLOAD THE NHS APP

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Order Online with SystmOnline

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You can order your repeat prescription online using SystmOnline.

The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.

ORDER ONLINE

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Order Online with Airmid App

SystmOnline Logo

You can order your repeat prescription online using the Airmid App.

The simplest and quickest way to order your repeat medication is by using the Airmid App which links directly to your Prescription record at the Practice. The Airmid App is part of SystmOnline.

ORDER ONLINE

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Your Local Pharmacy

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Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

FIND YOUR LOCAL PHARMACY

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In Person

You will be given a slip of paper with the names of the medicines which may be repeated. You can obtain further supplies by bringing/posting this slip to the surgery

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By Post

You can post your prescription slip or written request to us at the Practice

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.

We cannot accept repeat prescription requests over the phone or via email.

Medication Reviews

Your medical condition and medication will be reviewed regularly. Your prescription will show a Medication Review date which will usually be set on your Birthday or 6 months after that to integrate with our Chronic Disease Recall Programme. If the date is overdue when you put in your request the Doctor will need to review your notes before issuing (for patient safety) and will reset the date (this may cause a slight delay in signing) the doctor may add a personalised message advising actions that need to be taken in response to this review. In the unlikely event that  this recall date is more than 6months overdue, please bring this to the attention of the reception staff.

Further Information