Prescriptions

Order a Repeat Prescription

We are a dispensing practice, which means we dispense medication for our patients. If you would rather have your prescriptions dispensed elsewhere, you will need to provide a stamped addressed envelope for us to send the prescription to a pharmacy.

Following a consultation with a clinician, medicines are normally dispensed straight away after the appointment.

Repeat Prescriptions

If you are taking regular medication your doctor may allow the prescription to be repeated on request. You will be given a slip of paper with the names of the medicines which may be repeated. You can obtain further supplies by bringing/posting this slip to the surgery or by ordering your prescription online through Patient Access or enquire about our managed repeat system. We cannot accept repeat prescription requests over the phone or via email.

A minimum of 7 working days must be allowed for repeat prescription requests therefore they cannot be requested at a consultation or home visit for immediate collection. If you wish to pick up repeats at the same time as your appointment please order them 7 days beforehand.

Order your medication before 6.00pm on: To collect after 4.00pm on:
Monday The following Tuesday 
Tuesday The following Wednesday
Wednesday The following Thursday
Thursday The following Friday
Friday The following Friday

Please allow an additional working day over bank holidays and busy periods.

Patients on repeat medication will be asked to attend periodically for their drugs to be reviewed.

The surgeries’ dispensaries can be contacted on the phone at the following times:

 
Comberton: 10.30-12:30 and 3:30-6:00pm. Tel: 01223 262500
Eversden: After 10:00am Tel: 01223 262579

 

28 Day Prescribing

To comply with NHS directives, all prescriptions (excluding contraception) will be issued for one month at a time. Special arrangements can be made for holidays or exceptional circumstances. If you have any questions or concerns please speak to your doctor.

Prescription charging and exemptions

If you don’t have a current exemption or pre-payment certificate, all prescriptions must be paid for at the time of collection. Cash and card payments are accepted.

If someone else is collecting on your behalf they must be over 18. Please ensure they know what they need to collect for you.

Prescription delivery

We offer deliveries to some village locations for patients who have no transport or someone to collect on their behalf.

Prescriptions are available for collection from Friday onwards at Grantchester Community Centre, Hardwick Post Office, Toft Post Office, and Coton Orchard. Please contact the dispensary team for further details.

If you would like to sign up for this service please complete the application form which is available below or from the surgery.

We also offer home delivery for patients who are housebound. To apply for this service please complete the application form below or from the surgery.

Please see the “Christmas” section on this page for details about the delivery service over the Christmas period.

Dispensary Opening Hours

From 1st October 2021, both dispensaries will close at 6.00pm Monday to Friday, and will remain closed over the weekend.

Medication can be collected outside surgery opening hours from our automated prescription collection machine. More details can be found here.

Christmas 2021

The dispensary opening hours are as follows

DateOpening Hours
Tuesday 21st December8.00am – 12.30pm and 2.00pm – 6.00pm
Wednesday 22nd December8.00am – 12.30pm and 2.00pm – 6.00pm
Thursday 23rd December8.00am – 12.30pm and 2.00pm – 6.00pm
Friday 24th December8.00am – 12.30pm and 2.00pm – 6.00pm
Monday 27th DecemberCLOSED
Tuesday 28th DecemberCLOSED
Wednesday 29th December8.00am – 12.30pm and 2.00pm – 6.00pm
Thursday 30th December8.00am – 12.30pm and 2.00pm – 6.00pm
Friday 31st December8.00am – 12.30pm and 2.00pm – 6.00pm
Monday 3rd JanuaryCLOSED
Tuesday 4th January8.00am – 12.30pm and 2.00pm – 6.00pm
Wednesday 5th January8.00am – 12.30pm and 2.00pm – 6.00pm
Thursday 6th January8.00am – 12.30pm and 2.00pm – 6.00pm
Friday 7th January8.00am – 12.30pm and 2.00pm – 6.00pm

PharmaSelf will remain operational even whilst the dispensary is closed. The order cut-offs will still apply as above.

The delivery service will not operate between Christmas and New Year.

The last deliveries prior to Christmas will be Thursday 23rd and Friday 24th December. Prescription requests for these dates must be placed no later than Friday 17th December.

The first deliveries in the New Year will be Thursday 6th and Friday 7th January. Prescription requests for these dates must be placed no later than Friday 31st December.

Information for Dosette patients
A two-week supply of dosettes will be supplied in the last delivery before Christmas. If you will be away at this time you must inform the dispensary no later than Friday 10th December to ensure sufficient supply can be provided to you.

We would like to apologize to all our patients for the unacceptably slow service from the dispensary. We are aware that we have been unable to fulfil the turnaround times for repeat prescriptions that we had promised, and we are also aware that many patients have had to queue for long periods of time to collect their medication.

We have been facing unprecedented demand at a time when we are looking to recruit a new dispensary manager and when we have had high levels of staff sick leave.

Please be assured that we are taking active steps to improve the dispensary and we hope to be able to provide a better service in the New Year.