Automated Prescription Collection Machine at Comberton Surgery

Comberton and Eversden Surgeries are proud to announce the installation of PharmaSelf, an automated prescription collection service that is available 24/7, at Comberton Surgery from Tuesday 18th May 2021.

How it works

To collect your medications from PharmaSelf you must complete the consent form below. Once you are registered to collect your medication from PharmaSelf, all future prescriptions will be collected from the machine.

When your medication is ready for collection, you or your nominated representative, will be sent a text message with a PIN code. This is valid for 7 days, within which you must collect your prescription.

Upon arrival at the PharmaSelf, please follow the on screen instructions. You will be asked to enter your PIN code (this will be different each time you collect so please use the most recent code) and then your medication will be released. Click here for a video “How to” guide.

Card payments can be taken by PharmaSelf. If you are exempt, other than on age grounds, it will be your responsibility to ensure the dispensary are informed of your current exemption details and inform them if this ever changes.

This service is open to any patients registered at Comberton and Eversden Surgeries, but please note there will only be one PharmaSelf, which will be located at the Comberton site.

Exclusions

Due to storage requirements, PharmaSelf is unable to be used for controlled medications and some refrigerated items.

We are not placing any glass bottles into the machine to avoid breakages as we do not want any patients or their representatives to be harmed.

There are also size restrictions so if your medicine is usually supplied in one of our extra large carrier bags it may not fit within the machine.

If you are unsure whether your medication can be collected from PharmaSelf please speak to a member of the dispensary team.

Code of conduct

Due to Comberton Surgery being situated in a residential area, it is imperative that our neighbours are respected. In order to keep disruption to a minimum, we ask patients to;

  • collect between the hours of 6am and 10pm, unless in exceptional circumstances
  • turn engines off whilst parked
  • no high beam to be used whilst in the car park
  • no excessive noise (e.g. loud music, raised voices, revving of engines, etc.)

We would like to apologize to all our patients for the unacceptably slow service from the dispensary. We are aware that we have been unable to fulfil the turnaround times for repeat prescriptions that we had promised, and we are also aware that many patients have had to queue for long periods of time to collect their medication.

We have been facing unprecedented demand at a time when we are looking to recruit a new dispensary manager and when we have had high levels of staff sick leave.

Please be assured that we are taking active steps to improve the dispensary and we hope to be able to provide a better service in the New Year.