Telephone Advice and Test Results

If you would like to speak to a doctor but do not need an appointment, the receptionist will ask the doctor to phone you back when they are able to. It is usually not possible to advise you when this will be as it depends on the doctor’s availability, other commitments and priorities.

Many test result, medication, and referral queries can be dealt with by the reception, dispensary, or medical secretary teams.

We would like to apologize to all our patients for the unacceptably slow service from the dispensary. We are aware that we have been unable to fulfil the turnaround times for repeat prescriptions that we had promised, and we are also aware that many patients have had to queue for long periods of time to collect their medication.

We have been facing unprecedented demand at a time when we are looking to recruit a new dispensary manager and when we have had high levels of staff sick leave.

Please be assured that we are taking active steps to improve the dispensary and we hope to be able to provide a better service in the New Year.