Appointments

All consultations are by appointment which you can make by telephoning or calling in at the Surgery during normal working hours. You can book appointments online if you are registered for Patient Access or use our automated telephone booking system. Most appointments can be made up to a month in advance.

An appointment is for one person and one problem. If you would like to discuss more than one problem ask please for a double appointment. Consecutive appointments can be made for you and someone else, if required and if available – just ask when booking.

If you have an urgent problem and need to be seen ‘on the day’ a doctor will phone you (usually within 90 minutes) to discuss the problem with you and determine the best course of action. If necessary, after speaking to you, the doctor can offer you an appointment that day.

When making an appointment, the receptionist may ask you for brief summary of the problem to inform the doctor. You may also be asked to confirm your telephone number so that the doctor can contact you and to ensure we have the correct details for you.

Home visits

If a home visit is necessary because you are unable to come to the surgery please telephone before 10:30 am if possible. The receptionist may ask for a description of the problem to help the doctor assess the urgency and allow them to bring appropriate equipment and medication.

Book an Appointment Connect to Patient Access What is Patient Access?

We would like to apologize to all our patients for the unacceptably slow service from the dispensary. We are aware that we have been unable to fulfil the turnaround times for repeat prescriptions that we had promised, and we are also aware that many patients have had to queue for long periods of time to collect their medication.

We have been facing unprecedented demand at a time when we are looking to recruit a new dispensary manager and when we have had high levels of staff sick leave.

Please be assured that we are taking active steps to improve the dispensary and we hope to be able to provide a better service in the New Year.