As many of you are aware, our dispensary continues to operate under significant strain because of staff shortages due to COVID and difficulties recruiting both dispensers and a dispensary manager. This is the reason for the unacceptable delays in processing your repeat prescriptions and for the long queue that builds up at peak times for the dispensary counter.
We are taking the following steps to improve the service our dispensary offers:
- We have already recruited two new dispensers and are advertising for two more.
- Those of you who live in Barton will already have received a letter suggesting that you use the dispensary at our branch surgery at Eversden for your repeat prescriptions. Eversden have more capacity than Comberton at present and by spreading patients more evenly between our two sites we hope we can offer everyone a better service.
- We have engaged a dispensary consulting firm, Dispensing Doctor Solutions Limited, to review our dispensary operation. They have completed an audit process and are coming back to implement their recommendations in early April.
We hope that soon we will be running a more efficient service and will again be able to turn around your repeat prescriptions in 48hrs. We thank you for your patience in the meantime.