Coronavirus (COVID-19)

Important information about the coronavirus (COVID-19)

The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

Hands. Face. Space

Approximately 1 in 3 people who have coronavirus have no symptoms and could be spreading it without realising it.

Remember – ‘Hands. Face. Space.’

  • hands – wash your hands regularly and for at least 20 seconds
  • face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

When meeting people you do not live with, it is important to do so outdoors where possible. If you meet people you do not live with indoors, such as someone working in your home, then you should follow the guidance on meeting others safely including making sure you let as much fresh air in as you can (for example by opening windows). Follow the guidance on meeting others safely.

We would like to apologize to all our patients for the unacceptably slow service from the dispensary. We are aware that we have been unable to fulfil the turnaround times for repeat prescriptions that we had promised, and we are also aware that many patients have had to queue for long periods of time to collect their medication.

We have been facing unprecedented demand at a time when we are looking to recruit a new dispensary manager and when we have had high levels of staff sick leave.

Please be assured that we are taking active steps to improve the dispensary and we hope to be able to provide a better service in the New Year.