All consultations are by appointment which you can make by telephoning or calling in at the Surgery during normal working hours. Alternatively, you may book appointments on the line if you are registered for Patient Access or use the automated telephone booking system. Most appointments can be made up to a month in advance
Please try to see your regular doctor as this will help with continuity of care.
An appointment is for one person.
Patients with genuine urgent medical problems will always be seen as soon as possible the same day, but only the urgent problem will be dealt with. Please ring as soon as possible on the day and be prepared to give your current contact telephone number. You will also be asked if you can give a very brief outline of your problem. Since 2013, a doctor will then ring you back within a specified time (usually 90 minutes) instead of you being offered an appointment by the receptionist.
Since 2013, we no longer offer routine ‘book on the day’ appointments. This will allow us to offer more pre-bookable appointments.
Each appointment is only 10 minutes long. Ten minutes really is not a lot of time, even for just one problem, e.g., 1 minute to get to doctor’s room and sit down, 3 minutes to tell a history, 3-4 minutes to perform targeted examination, 2 minutes to explain, advise and treat. There is no time left of the ten minutes to write up notes, fill out forms, dictate referrals or speak to other team members for advice.
Presenting the Clinician with multiple problems means that there is a real increased risk that mistakes will be made and things to be missed as the Clinician may be inclined to rush, particularly if other patients are waiting.
One of Primary Care’s main purposes is to detect serious disease early. Presenting multiple problems to the clinician, not all of which may be serious, increases the difficulty of this task – it is like finding the ‘needle in a haystack’.
Doctors cannot see huge numbers of patients with multiple problems and continue to practise safely and effectively. A stressed doctor will struggle to be a good and safe doctor.
We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration.
Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests in order to keep you safe.
We would always encourage patients to book double appointments if there are multiple problems that need discussing.