Patient access allows patients limited access to the surgery computer system to:
- Book and Cancel Appointments.
- Order Repeat Prescriptions.
- Advise on change of address, telephone number and mobile numbers.
- View your medical record, you need to apply to do this if you are already signed up but do not currently have this functionality.
Before you can begin to use Patient Access, you will need to register and create an account. Please speak to the receptionist who will give you an application form and guidance notes. You will need to read the guidance note and return the completed application form to the surgery with the correct documentation. You will then be given a pin number to enable you to register to use the service. After registering, you log on with your patient number and a password.
Verification of identity
You will need to provide 2 forms of identification if you wish to register to order repeat prescriptions or view your medical record online.
You will need to provide 2 of either your driving licence, passport or bank statements. Please speak to reception if this is a problem.
Only patients aged 16 years or above may have access to view their medical records.
AppointmentsBook an Appointment
You will be able to view appointments you have already made, cancel them if necessary, and book an appointment with a doctor after checking the times available. Appointments for baby checks, diabetic checks, minor surgery or medicals can not be booked online as they are only done at certain times and require longer appointments. Due to the nature of nurse appointments, we are unable to offer them online at present. General appointment slots are routine appointments at Comberton, slots designated ‘Ev’ are routine appointments at Eversden. A sessional GP may be either a salaried GP or a locum GP
Repeat PrescriptionsOrder a Repeat Prescriptions
You can order repeat prescriptions. Please remember the Dispensary needs 2 working days for repeat requests. Only repeat prescriptions are shown on your medication screen for ordering. You may add a message requesting an item you have previously been prescribed which is not a repeat. All items requested will usually be issued and show on your screen as accepted, but this does not necessarily mean they are ready for collection, as it takes up to 2 days to process after accepting the request. You will be contacted if there are any problems. Please ensure we have a current phone number listed for you.,
Change of Details
Change of address within our catchment area and change of phone number including mobile numbers can be made.
Your medical record will enable you to see both acute and repeat medications, any allergies, recorded immunisations, problems, test results and all read coded information in consultations. This service is only available to patients aged 16 years and above.
We take the security of our patient information very seriously. The information you provide when using the internet facility is protected.